Returns Policy

WHAT can be returned?
I Am Group Australia can except returns if you are dissatisfied with our product.  We only except returns on products that are a maximum of 20% depleted.

WHEN do items need to be returned by?
Our maximum time frame for returns are 30 days from the date first ordered.

WHERE do items need to be returned to?
You can deliver returns to:

1/15 Websters Rd, Templestowe, Victoria 3106, Australia

HOW do customers return items?
Please email info@iamgroup.com.au and supply us with your basic details, and reason for return, prior to delivery.  We will get back to you very soon.

SHIPPING for returns?
All delivery costs for returns are bourne by the returnee.

CREDIT for returns?
We credit the returned item once received and approved by our staff.  We can only approve credits if products are bought directly from this official web site.  We endevour to credit refunds through the same payement method as originally bought.

Packing materials?
Please place product in original plastic sleeve and box for return.  If plastic sleeve has been damaged, place in small plastic bag inside the original packaging box.  Then place the product with packaging inside  the prepaid mailing satchel.